Is the store secure?

We use PayPal, which automatically encrypts your confidential credit card and personal information using 128-bit SSL—the highest level of commercial encryption currently available.

What payment methods do you accept?

We currently accept VISA and Mastercard via PayPal. You don’t need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. Note that if you do have a PayPal account, payments can be made directly from your account.

When will my order arrive?

Shipping within The Netherlands takes approximately 2-4 days. Shipments to other European countries take on average 4-7 business days. Orders to the rest of the world can take up to 10 or more business days, depending on the country of destination and local customs processing.

Arnon Grunberg will personally deliver Our Pope and Grunberg’s Miracle Cream.  The time of delivery will depend on his travel schedule.

If your country does not have a proper postal system, Mr. Grunberg will deliver your order in person.

How much does shipping cost?

To determine shipping costs, add the items you would like to buy to your cart, select your country and click “Update Total”.

Please note that orders shipped to countries outside of Europe may be subject to customs duties and fees levied by the country of destination.

What shipping method do you use?

We use PostNL parcel shipping with Track and Trace. 

What should I do if my order is damaged?

If your order is severely damaged on arrival, we will make it right. Contact us at shop@arnongrunberg.com.

What is your exchange policy?

It is possible to exchange items within 15 days. Exchanges must be for items of equal or lesser value. You are responsible for the return shipping charges.

What about my privacy?

We do not give or sell your personal information to any company or human being.